If you need to manage an EXCHANGE or RETURN, please contact us at hello@zettadancewear.com, indicating your full name and order reference. We will get back to you as soon as possible.

EXCHANGES

The first exchange is free, whether it's for size, color, or model, and we cover the cost of shipping and product collection.

The deadline to request an exchange is 14 calendar days from the date you received your order. After this period, we will not be able to exchange it.

To do so, you must email us at hello@zettadancewear.com, providing your full name and order reference, and also specifying the product you wish to exchange it for.

We will try to respond as soon as possible so you can enjoy your new garment.

RETURNS

The deadline to request a monetary refund is 14 calendar days from when you receive your order. After this time, we will not accept the return.

How can you return it?

1 – Self-arranged shipping

You can return the product to us using the courier company of your choice to the address we will provide you by email when you request it. ZETTA DANCE WEAR will cover the costs.

It is essential to include your full name and order reference on a piece of paper inside the package.

2 – Collection with our courier service

We can schedule a collection at your home for a fee of €3 for national peninsula shipments (*check price for other locations). You must provide an address where someone will be present from 8 am to 8 pm on weekdays.

The collection must be made in a bag, never in a box, as this could increase the shipping cost.

This €3 charge will be deducted from the total amount to be refunded.

Return Conditions

1. Products must be returned or exchanged with their original tags and in the same condition in which they were received.

2. Returns or exchanges of products with stains or tears will not be accepted.

3. Leotards and other intimate apparel must be returned in perfect condition, with the original protective sticker and tag.

The refund will be issued using the same payment method used for the purchase.

The refund will be processed within a maximum of 10 business days after receiving the return (up to 15 days during high-demand periods such as Sales or Black Friday). The customer will receive an email confirming that the refund has been processed correctly and the estimated reception period.

Shipping and returns to the Canary Islands:

In case of shipments not collected within 5-6 days at a delivery point or failed home delivery, the package will be returned to Spain, and the customer will bear the incurred costs.

Returns from the Canary Islands may be subject to extra customs charges, which will be borne by the customer.